DIR Cargo Privacy Policy

Thank you for using DIR Cargo services, operated by PT DIR Cargo Logistik Global. 



DIR Cargo is a freight forwarder & cross-border logistic service that helps you ship items from various countries to Indonesia easily, quickly, and securely. Our professional team handles the entire shipping process—from import documentation, customs clearance, to last-mile delivery. You can “leave it to us” without administrative hassles.



This Privacy Policy reflects our commitment to respect and protect the privacy and personal data of every DIR Cargo user.

We collect user data to process transactions, facilitate shipments, and ensure optimal service. The data we collect includes:

a. Data Provided Directly by Users

  • Full name, phone number, email address, shipping address, and other identification details.
  • Transaction details (item type, quantity, item value, sender & recipient addresses).
  • Payment data (bank account number, transfer proof, payment method).
  • Supporting shipping documents (invoice, packing list, company tax ID if required).

 

b. Automatically Collected Data

  • IP address, approximate location (geolocation), device type, and activity when accessing DIR Cargo’s website.
  • Activity logs (access time, visited pages, site interactions).
  • Service preferences (e.g., frequently used shipping routes).

 

c. Data from Other Sources (If Relevant)

  • Business partners (logistics providers, payment services, or marketplaces).
  • Legitimate public data sources for transaction verification.

Collected data is used to:

  1. Process transactions & shipments, including import/customs documentation.
  2. Provide real-time shipment status updates.
  3. Improve service quality through transaction data & user preference analysis.
  4. Contact users for shipment confirmations, payments, or customer service.
  5. Send promotional offers, special deals, or loyalty programs (only with user consent).
  6. Comply with legal requirements if requested by authorities.

DIR Cargo will not sell, rent, or share user data with third parties, except:

  • Logistics partners, customs, and payment providers necessary for shipment processing.
  • Authorities if legally required.
  • Third-party service providers (e.g., tracking systems) bound by confidentiality agreements.

We use industry-standard encryption and security procedures to protect personal data. Users are also responsible for maintaining account confidentiality.

DIR Cargo’s website uses cookies to enhance user experience (e.g., storing shipping preferences and traffic analysis). Users may disable cookies via browser settings, but some features may not function optimally.

Users have the right to:

  • Access and update personal data via customer service.
  • Withdraw data collection consent (may affect service continuity).
  • Request data deletion as permitted by applicable laws.

This policy may be updated periodically. DIR Cargo advises users to review this page regularly. Continued use of our services implies acceptance of updates.

For questions about this policy, please contact:

📩 Email: sales@dircargo.id


📞 WhatsApp Customer Service: +6282199135188