Frequently ask questions
We have the answer to your shipping solution
What is DIR Cargo?
DIR Cargo is a shipping service that helps you send goods from overseas to Indonesia. We cover shipments from the US, UK, China, Korea, Thailand, Singapore, and Malaysia.
Can DIR Cargo help buy the items too?
Our main service is shipping, but if you need help purchasing items, we can assist — just message our team on WhatsApp!
Which countries can I ship from?
We currently serve shipments from: USA, UK, China, South Korea, Thailand, Singapore, and Malaysia.
Do you ship by air or sea?
Both! Air is faster, sea is more economical. The best method depends on your needs — chat with our team on WhatsApp to get advice.
What kind of items can I ship with DIR Cargo?
We ship most types of consumer goods — from collectible toys, electronics, skincare, to business supplies for resellers and SMEs.
How long will it take for my package to arrive?
It depends on the origin and shipping method. Air usually takes 5–12 business days, while sea takes around 3–6 weeks. Exact timelines? Just ask our team!
I’ve never imported anything before — can I still use DIR Cargo?
Absolutely! We’re made for people who want everything handled from A to Z. You don’t need to be an import pro.
Are there any hidden fees or extra charges?
Nope — we’re all about transparent pricing. You’ll get a clear estimate upfront. For full details, contact our team.
Can I track my package?
Yes! All shipments come with real-time tracking, accessible from any device.
Can I ship items bought from Amazon, eBay, or Taobao?
Totally! Just send us the order details and we’ll take care of the shipping.
Does DIR Cargo have warehouses overseas?
Yes, we have warehouses in each supported country. You can ship your items there, and we’ll handle the rest.
What’s the shipping process like? What do I need to do?
Simply send your item to our warehouse address (we’ll give it to you via WhatsApp), and we’ll handle the rest until it arrives at your door.
Where should I ship my item if I order from a foreign website?
Ship it to our local warehouse. We’ll give you the address format and details via WhatsApp.
Can I combine items from multiple stores into one shipment?
Yes! You can consolidate multiple packages into one shipment to save on shipping costs.
Do you offer payment on delivery (COD)?
Yes — we offer Cash on Delivery for certain areas. Ask our team to check availability for your region.
What if I need my item urgently?
We offer express air shipping depending on the country and item. Just let our team know and we’ll sort it out.
What happens if my item is damaged or lost?
We prioritize safety, but if anything unexpected happens, we’ll assist you with the claim and resolution process.
Can I get shipping documents or invoices?
Of course! We provide all necessary documents and can customize them based on your needs.
Do you have any promo for new users?
Yes! New users can get up to IDR 1 million in vouchers. Check with our team for the latest promo details.
How do I start shipping with DIR Cargo?
Easy — just click the WhatsApp button on our site and our team will guide you through the steps. Super simple!
